How do I return an item?
Returns and Exchanges
Contact Customer Service:
Standard Return Policy
Any product purchased from AlpineCurves between 1/1 and 11/23
may be returned within
Holiday Return Policy
Any product purchased from AlpineCurves between 11/24 and
12/31, may be returned by
Definition of new, unaltered and unused condition
· Item is without showing signs of wear or damage in any way.
· Item still has original tags attached.
· Item is returned within 30 calendar days of the delivery date.
You MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
· Customer is responsible for all shipping costs if AlpineCurves is not at fault. We cannot accept C.O.D deliveries.
· We recommend sending your return via the US Postal Service Insured Priority Mail, FedEx, or UPS as AlpineCurves is NOT responsible for lost packages.
· Refunds are contingent upon inspection, once the item is received.
· Processing your return or exchange can take up to 2 to 3 weeks. If you need your item(s) sooner, please email Customer Service to make special arrangements. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.